When you click on your cam/mic buttons, do you see the unblock message above?

If so, this means that your camera/mic is blocked by (1) your browser or (2) Operating System. Learn how to fix this below!

1. Browser Settings

Chrome 

To unblock your camera/mic follow these steps:

• Select 'Grant Access' as shown in the example above for instructions

• Click the camera icon — in your browsers address bar, top right

• Make sure that "Always allow" is selected

• Click 'done'

• Refresh your browser

Chrome users see this. (If you need help with other browsers, go here. But make sure to come back!!)

Run the official Google test:

This is a page created by Google (not by us). If it can't see your camera and microphone, Google is saying something is wrong with your browser. 

• Go to https://test.webrtc.org

• Click the green button 

Chrome and Edge 

• In your URL address bar (top right) click on the camera icon when in a call. 

• Be sure that Always allow is selected

• Refresh the page. If rejoining doesn't work, fully quit the browser and rejoin  

Also try the following 

• Click the triple dot Settings icon, upper right of your Chrome window

• Click Site Settings > Camera (and then Mic)

• Under both Camera and Mic, make sure that Parnity.co is not on the BLOCK list 

• Save changes and rejoin the call

Firefox

• In a call, look at the address bar. Click the cam/mic icon there

• Click the "x" to turn off blocking

• Exit and rejoin the call. Click Allow when asked, as you rejoin 

• Now check this, https://help.daily.co/en/articles/2528184-unblock-camera-mic-access-on-a-computer

   

Safari

• When opened, select ‘safari’ at the top left of your screen

• Select ‘preferences’ and go to ‘websites’.

• Click ‘camera’ and/or ‘microphone’ on the left list to change and save your settings to allow access

• Exit and rejoin the call. Click 'allow' when asked, as you rejoin

  
  Make sure to check your macOS System Preferences
  To do this, click on the Apple in the top left of your screen and select System Preferences. Click on the Security & Privacy section and then select ‘privacy’. Click on Camera and or Microphone n the list of options, and tick the box next to your browser to allow access.

2. Operational System Settings

MacOS users 

You can change the settings for all of your browsers from your Mac’s System Preferences. To do this, click on the Apple in the top left of your screen and select System Preferences.

Click on the Security & Privacy section and then select ‘privacy’. Click on Camera and or Microphone in the list of options, and tick the box next to your browser to allow access.

Windows users

PLEASE check for Systems Updates! 

Do you have a program that automatically opens at startup, which uses your camera? 

• We have reproduced an issue where one popular program, when auto-starting, does not close cleanly. It still claims access to the camera even after it's closed. 

• Turn off the program automatically opening at startup. Now reboot.  

For Windows Edge:

Click the lock icon next to the address bar on the left and select ‘site permissions’. Use the menu to allow permissions for your camera and microphone.

Need more help? Just contact us on the chat