Below are 5 quick steps that solve most in-browser video call issues. 

• Quick context: the key is that video calls work in your browser so your browser needs to be running smoothly. Do you have browser blockers? Or lots of tabs open? These can affect your call quality!

✳Fix: 5 tips

1.  Reload your browser. 

2. Try Incognito or Private mode.
   Especially if you have browser extensions, like ad blockers. They can block your camera and microphone. 

3. Quit your browser. Don't just close. QUIT and reopen. 

4. Try another browser. (Chrome, Safari or Firefox) 

5. Reboot. Most people don't have to do this. But it can be a fast fix if you don't want to spend time troubleshooting. 

Your browser is like any program or software. If you have not refreshed it in a while, it might need a refresh.

Top issues

• Using an external cam/mic? Make sure it's selected in your Settings
  Click More > Cam/mic settings > Set your cam/mic as the Default

• Unblock camera or mic 

  
  

Background on the browser test and packet loss 

Your browser and operating system might not be talking to each other. Reloading, or rebooting, can clear out stalled network settings, for example.   

Incognito doesn't load your browser extensions. So try Incognito, to clarify if an extension is blocking the video call from loading. 

Even great networks can have packet loss. And it is packet loss that's important to live media streaming. Take a network test.