Parnity's support team is available to assist all members whenever they need help. Our goal is to connect companies and enable better communication between freight forwarders worldwide.
However, operational and communication matters are very particular to the relationships of each company. For this reason, we believe that the companies involved should mutually agree on their own terms beforehand to avoid any potential conflicts.
That is why the Parnity team does not take sides, nor does it have the role of finding a culprit, focusing exclusively on helping the connection to happen smoothly.
That’s why I’d like to share our best practices guide for communication issues between members.
Check out the company profile to see all the contacts available for the company you’re trying to reach out. There you will find the available contact means, such as email, phone number, WhatsApp, etc.
In case the person you reached out is not replying to you, try getting in touch with another member of the company.
Give the person a few days to reply to you, since they could be unavailable or out of office.
Before sending a reminder or a new message, check the other side time zone, this can be the reason you are not getting fast replies.
If after following all the above instructions you still have issues, you can report it to us by sending all the details. The information will be used for quality control of the network members in addition to the recurring processes that are already carried out by our team and system.
However, in regards of resolution, specially with non-payment issues we are not able to act unless the company is Parnity Shield protected and in accordance with the terms and conditions of the program.
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